Strategic Architect Framework: Microsoft CSA Training Program

Coalition Map Template

Module 04: Influence Without Authority
Purpose: Map the full influence ecosystem of a stalled engagement and identify where targeted relationship investments will unlock the decision. Coalitions win deals that technical arguments cannot. Update this map after every significant stakeholder interaction.
Customer
Decision being sought

Stakeholder Influence Registry

Name & Role Disposition (Champion / Neutral / Skeptic / Blocker) Their primary concern Influence over whom Your relationship strength (1–5) Coalition target? (Y/N)

Influence Network Map (draw below)

Legend: ▲ = Blocker | ⬤ = Champion | ■ = Neutral | ◯ = Unknown |: = Formal reporting | - - = Informal influence

Coalition Building Strategy

Champion Activation

Champions are not enough if they are isolated. How will you activate your champions to influence the neutrals and engage the skeptics?

ChampionActivation approachTarget they will influenceTimeline

Neutral Conversion

Neutrals become allies when their specific concern is addressed. For each neutral, identify their concern and the minimum viable response that converts them.

NeutralTheir concernConversion approachOwner

Skeptic / Blocker Strategy

Do not try to convert blockers directly because that escalates resistance. Work through trusted intermediaries. Map the path.

BlockerRoot concern (technical / political / risk)Intermediary who has their trustMessage for the intermediary to carry

Coalition Readiness Assessment

Number of confirmed champions
Number of converted neutrals
Number of unresolved blockers
Is the coalition strong enough to proceed to the decision meeting?Yes / No: need _____ more
Estimated weeks to coalition readiness